Tracking Your Order
Once a order has been shipped you will receive a email with tracking information. Depending on the shipping methode you choose you will be able to track you package in real time.
Tracking numbers beginning with 1Z have been sent via UPS, and will show tracking as soon as they are loaded on the truck.
Tracking numbers beginning with a 9, CJ and LN have been sent via US Postal Service, and will show no tracking information until the package is actually delivered.
Orders Not Received
If you've tracked your order from our Order Status page and found discrepancies in the delivery date or haven't received your order within 5 business days of its scheduled delivery date, please contact our Customer Care Center. We'll research the location of your order and promptly resolve the issue.
Undeliverable or Refused Shipments
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery.
We can NOT be resposible for wrong or incomplete adresses provided by the customer. We ship the order exactly to the address provided.
All packages returned to us for the above reasons, we will issue a refund for the merchandise without the shipping expenses and may charge a 10% restocking fee at our discretion.
All prices are in USD